Shipping policy

EPSILON2.0

Effective Date: 02 March 2026

Thank you for shopping with EPSILON2.0. This Shipping Policy outlines how and when your orders are processed and delivered.

All orders are processed within 3-5 business days.

For personalised or custom-made items, processing time may take 5-10 business days, depending on the complexity of the order.

Orders are not processed on weekends or UK public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We will notify you if there is a significant delay.

We ship from the United Kingdom.

Estimated delivery times:

Delivery times are estimates and not guaranteed.

Once your order has been dispatched, we are not responsible for delays caused by courier services, customs, or circumstances beyond our control.

Shipping costs are calculated at checkout based on:

Any applicable shipping charges will be clearly displayed before completing your purchase.

If international shipping is available:

Where available, tracking details will be provided once your order has been dispatched.

It is the customer’s responsibility to ensure that the shipping address provided at checkout is correct.

We are not responsible for orders delivered to an incorrect address supplied by the customer.

If your order has not arrived within the estimated timeframe:

We will liaise with the courier to investigate the issue.

We cannot issue refunds or replacements for parcels marked as “delivered” by the courier unless there is evidence of delivery error.

If your parcel arrives damaged: