Privacy policy

Last updated: March 2, 2026

PRIVACY POLICY

EPSILON2.0

EPSILON2.0 (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Who We Are

Business Name: EPSILON2.0

Location: United Kingdom

Email: epsilon20passion@gmail.com

EPSILON2.0 is the data controller responsible for your personal data.

2. What Information We Collect

We may collect and process the following personal data:

Information you provide directly:

Full name
Billing and shipping address
Email address
Phone number
Personalisation details submitted with your order
Any information you provide when contacting us

Information collected automatically:

IP address
Browser type and device information
Pages visited and browsing behaviour
Cookies and tracking data

Payment Information:

Payments are processed securely via Shopify and third-party payment providers. We do not store full payment card details.

3. How We Use Your Information

We process your personal data for the following purposes:

To process and fulfil your orders
To provide customer support
To manage returns and refunds
To personalise products as requested
To comply with legal and tax obligations
To prevent fraud or misuse
To improve our website and services

We only process your data where we have a lawful basis to do so, including:

Contractual necessity
Legal obligation
Legitimate interests
Your consent (where applicable)

4. Sharing Your Information

We may share your personal data with:

Shopify (e-commerce platform provider)
Payment processors
Shipping and courier services
IT and hosting providers
Professional advisers (e.g., accountants)
Law enforcement authorities where legally required

We do not sell your personal data.

5. International Data Transfers

Some of our service providers (including Shopify) may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other legally recognised transfer mechanisms.