We offer a wide range of personalisation options including custom text, names, dates, and special messages. Each product page shows the specific options available for that item. You can choose from different fonts, colours, and placement options to make your gift truly unique.

Simply add your chosen item to the cart and you'll see a personalisation field where you can enter your custom text. Please double-check spelling and punctuation as we'll create your item exactly as you've written it. If you need help, our team is always happy to assist.

As each item is handmade to order, processing typically takes 3-5 business days. During busy periods like Christmas and Valentine's Day, this may extend to 5-7 business days. We'll always keep you updated on your order status via email.

UK delivery: 3-5 working days via Royal Mail Tracked. European delivery: 5-10 working days. Express options are available at checkout if you need your item sooner. All orders are carefully packaged to ensure they arrive in perfect condition.

Please contact us immediately if you need to make changes. If we haven't started creating your item yet, we can usually accommodate changes or cancellations. Once production has begun, we may not be able to make alterations as each piece is custom-made for you.

As all our items are made to order with your personal specifications, we cannot accept returns unless the item is faulty or we've made an error. Please check your personalisation details carefully before ordering. We're committed to your satisfaction and will work with you to resolve any issues.

We take great care with every order, but if something isn't right, please contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund immediately. Your satisfaction is our priority and we stand behind the quality of our handmade products.

Yes! We love working with businesses, wedding parties, and corporate clients. For orders of 10 items or more, please contact us directly for a custom quote. We can offer volume discounts and work with you to create something special for your event or business needs.

We're here to help! You can reach us via email, our contact form, or social media. We typically respond within 24 hours during business days. For urgent queries, please mark your message as urgent and we'll prioritise your request.